Troubleshooting Kindle – *STAWs

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English

1st Reply:

I am sorry to hear that you're experiencing an issue with your game, I am more than happy to assist you with this.

Could you please try the following steps?

Please close all apps and restart the device
Please check for any updates for your device and apps in the Amazon Appstore.
Clear the cache frequently using this sequence: Menu => Choose Settings => Scroll down to and tap on Clear All Cookie Data.

Check out the following page for support with these steps: https://www.amazon.com/gp/help/customer/display.html?nodeId=200829000

If none of my recommendations work, please come back by replying to this e-mail, be sure to include as many details as you can!

Do you get any error messages and if so, what do they say? Please provide us with a screenshot so we can see the issue: http://www.digitaltrends.com/how-to/how-to-take-a-screenshot-on-any-kindle-fire/
Which version of Kindle are you using? Kindle Fire HD, Kindle Fire HDX? To find this please follow these steps: Settings > Device Options > Device Model
What operating system are you using? Fire OS 3.0 until 3.5? Android? To find this please follow these steps: Settings > Device Options > System Options

Thanks in advance for your cooperation.

2nd reply (please note that this will only work for Connection Issues, and should be skipped for Technical Issues.):

If possible, log out from your account in the game.
Delete your Facebook and Messenger app.

Now, this next step is really important: I need you to log out from your Amazon Account in your Amazon Store.

Go to Settings
Tap on My Account
Tap on Deregister

- If instead of that, you see an option Deregister Device, tap on that, please;

Confirm your choice Remove Account

That will not delete your account, it will only erase it from your device.

When you do that, would you be so kind as to

Restart your device
Log back into your account in Amazon on your device Settings.
Update your game. You can check if yours is the latest version by going to the app page in the store you downloaded it from.
Log back into your Facebook/King account in the game.

3rd reply:

I am sorry to hear that those steps I sent you previously did not resolve your issue.

As a last resort, try re-installing the game as it usually fixes most issues.

If you play connected to Facebook or with a King Account, please make sure that your progress is safely backed up. Just make sure that the last level you played was while you were connected to your account before you reinstall the game.

Check out the following page for support with these steps: https://www.amazon.com/gp/help/customer/display.html?nodeId=200829000

IMPORTANT! Any saved boosters, extra lives, Daily Bonus or challenges may also be lost during this process. These items and features are saved directly to the device's memory then reinstalling the game, unfortunately, clears them from your game.

We will, of course, replace any purchased boosters you may lose during this step, but we do not replace any lost free items which may have been won or awarded while playing. Please keep this in mind before performing this action!

Now reinstall the game and log back in via Facebook or the Kingdom to retrieve your progress. If reinstalling still does not resolve this, please let me know.

German

Mit den folgenden Schritten können Sie Ihr Spielerlebnis auf dem Kindle Fire verbessern:

a. Bitte schließen Sie alle Apps und starten Sie das Gerät neu

b. Suchen Sie im Amazon Appstore nach Updates für Ihr Gerät und Ihre Apps.

c. Leeren Sie den Cache häufig in dieser Reihenfolge: Menü => Einstellungen => Alle Cookie-Daten löschen.

d. Versuchen Sie als letzten Ausweg, das Spiel erneut zu installieren, da dies normalerweise die meisten Probleme behebt. Ich kann sehen, dass Sie mit Facebook verbunden sind, sodass alle Ihre Fortschritte sicher gesichert werden. Stellen Sie einfach sicher, dass Sie das letzte Level gespielt haben, während Sie mit Ihrem Konto verbunden waren, bevor Sie das Spiel erneut installieren.

Bitte beachten Sie auch, dass alle Booster oder Extraleben, die im Spiel gespeichert sind, während dieses Vorgangs ebenfalls verloren gehen können. Weitere Informationen zu diesen Schritten finden Sie auf der folgenden Seite: https://www.amazon.com/gp/help/customer/display.html?nodeId=200829000

Wenn keine meiner Empfehlungen funktioniert, wenden Sie sich bitte mit möglichst vielen Details an uns:

- Erhalten Sie Fehlermeldungen und wenn ja, was sagen sie? Wenn ja, senden Sie uns bitte einen Screenshot, damit wir das Problem erkennen können: http: //www.digitaltrends.com/how-to/how-to-take-a-screenshot-on-any-kindle-fire/

- Welche Kindle-Version verwenden Sie? Kindle Fire HD, Kindle Fire HDX? Gehen Sie dazu folgendermaßen vor: Einstellungen> Geräteoptionen> Gerätemodell

- Welches Betriebssystem verwenden Sie? Fire OS 3.0 bis 3.5? Android? Um dies zu finden, gehen Sie bitte folgendermaßen vor: Einstellungen> Geräteoptionen> Systemoptionen

- Welche Version der Game App verwenden Sie? Gehen Sie folgendermaßen vor, um dies zu finden: Einstellungen> Apps & Spiele> Alle Anwendungen verwalten> Wählen Sie das Spiel> Version

- Wie viel Speicherplatz haben Sie? Um dies zu finden, gehen Sie folgendermaßen vor: Einstellungen> Speicher