Requesting mobile device and user ID manually

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IOS Devices In order for our team to investigate this for you, may I please ask for some more details of your device? - What make and model is it? - Which Software Version is installed? Go to Settings > General, then tap About to find your Software Version. - What version of the game are you running? Open the Settings app. Go to General > Usage. Under the Storage section, wait till it shows the list of apps. Click on the game app to see the App Version. These details will greatly assist our team's investigation. ____________________________________________ Android Devices May I please ask for some more details of your phone? - What make and model is it? - Which operating system is installed? Open your device's Settings > Tap About Phone or About Device > Tap Android Version to display your version information. - What version of the game are you running? Go to Settings > application settings > manage application, then tap on the app. It'll say the version you are running under the app’s name. These details will greatly assist our team's investigation. ____________________________________________ Missing Core ID  Could you please send me your User ID Number in your game so that we can locate your current account? Here is how you can find it quickly: - Open your game - Do not tap on Play - Tap on My Profile/Account/Save Progress under the Play button - Double-tap on the King icon in the top centre (above your profile picture) - The King icon will turn into a User ID Number, please send it to me If you play on the facebook.com sites, please let me know with which email address you log in.