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  1. *STAWs
  2. Operational/Guidelines

Operational/Guidelines

  • Cannot change profile picture with SIWA (Sign in with Apple)
  • Player can't attach/send a screenshot
  • Request Crash Logs (iOS)
  • Player asking to get items for free (Inf 3 to No Inf)
  • Player did not qualify for the next round
  • Player getting too many Community Notification emails
  • Price increase (Apple devices)
  • CCS - Level Too hard - High Level players (only for Payers and non-Payers)
  • CCS - Level too hard (only for Payers and non-Payers)
  • Levels marked as Red
  • COTR Sunset (Japanese only)
  • Player has already passed level
  • Request IGCF
  • Candy Royale - missing large amount of gold bars (Infs 1-5)
  • Waiting for player
  • CCJS Royal Championship ends
  • Price increase (Apple devices - Feb 2023)
  • COTR Sunset Refunds (Japan Only)
  • CCS - Lives limitation (timer)
  • All Stars - Before the launch (hype phase)
  • Players without All Stars event
  • CCS - All Stars Negative Feedback
  • Player has been banned due to cheating activity (All Stars)
  • Qualifier cannot see the next round of All Stars (2ND and 3RD reply)
  • Qualifier cannot see the next round of All Stars
  • Player cannot claim an All Stars reward due to an error
  • Players can’t see All Stars leaderboard anymore
  • All Stars - Player complains other players don't have the Lives cap
  • All Stars - Player can see the purple star candies in levels but not the event leaderboard
  • CCS - Cherry doesn't drop (issue)
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