Pre-authorization for failed purchases / double-billing

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English

Thanks for contacting King Player Support! I completely understand how strange it can be to see [a charge on your bank account or payment method statement even if the purchase failed] / [a double-charge even if the purchase went through only once]. I would be delighted to provide you with more information on this matter. Please note that purchases in the game go through the corresponding store for each platform. If you don't have [a] / [an additional] [Google Play]/[Apple iTunes]/[Microsoft Store]/[Amazon/Facebook Pay] receipt then I can reassure you that you were not actually charged. In this case, the deduction you saw on your bank/payment method statement or that was advertised through a text message, is not a real charge but just temporary unavailability for the money needed to cover the purchase you tried to make, also referred to as "payment authorization" or "pre-authorization". In fact, when you initiate an online purchase, your bank/payment method "freezes" the corresponding amount of money, in order to assure that there are enough funds to cover the purchase. If said purchase fails, the bank could take a while to "unlock" your funds again. It is a very common procedure when it comes to online payments. You should see your money back in your bank account soon if they haven't been unlocked yet. You can also verify this by getting in touch with your bank and requesting more information on the transaction. If you do have the specific store receipt instead, then please send it to me and I'll be happy to investigate further for you. {{ticket.requester.first_name}}, I hope this helps and please let me know if you have any more doubts.