Refund request - iOS

Language	Content
English	I'm sorry to hear that you've had an issue with your purchase. I would be more than happy to credit any missing items back, but please bear in mind that as monetary in-game purchases are handled by iTunes, we will be needing a screenshot of the affected purchase's receipt in order to locate the correct account and transaction(s). If you would prefer a full refund instead, per Apple’s policy, this needs to be requested directly through the Apple Support team. They might suggest that you contact us first as we are able to assist you with missing items, but if your refund decision is final please let them know you would like to continue with the process. You contact the Apple Support Team directly by following their link: https://support.apple.com/HT204084 If you would like to learn more about payment issues, check out our community here: https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase If you have any doubts, please feel free to get back to us.
Brazilian Portuguese	Sinto muito que você tenha tido um problema com a sua compra. É a Apple que cuida de todas as transações feitas pelo iTunes, por isso, caso queira solicitar um reembolso completo, acesse este link para entrar em contato diretamente com eles: https://support.apple.com/HT204088 Para saber mais sobre problemas de pagamento, confira a nossa comunidade: https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Em caso de dúvidas, entre em contato novamente conosco.
Chinese Simplified	很抱歉听闻您遇到了购买问题。 因为 Apple 公司负责处理所有 iTunes 交易事宜，如果您希望全额退款，那么请联系通过下列链接直接联系 Apple 公司的支持团队：https://support.apple.com/HT204088 如果您希望了解有关付款问题的更多信息，请查看我们的社区：https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase 如有任何疑虑，请随时联系我们。
Chinese Traditional	很遺憾得知您在遊戲中購物時發生問題。 由於所有 iTunes 交易都由 Apple 經手處理，如果需要全額退費，請利用以下連結聯絡 Apple 支援部門：https://support.apple.com/zh-tw/HT204088 如果您要進一步了解付款相關問題，請參閱我們的社群網頁文章（英文）：https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase 如有任何疑慮，請立即與我們聯絡。
Danish	Jeg er ked af at høre, at du havde problemer med dit køb. Da Apple håndterer alle dine iTunes-transaktioner, skal du kontakte Apple Support Team direkte via dette link, hvis du foretrækker en fuld refusion: https://support.apple.com/HT204088 Hvis du gerne vil høre mere om betalingsproblemer, så se vores fællesskab her: https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Hvis du har nogen betænkeligheder, så er du velkommen til at kontakte os.
Dutch	Het spijt me te horen dat er een probleem was met je aankoop. Al je iTunes-transacties worden verwerkt door Apple. Om het volledige aankoopbedrag terug te vragen, kun je rechtstreeks contact opnemen met het Apple Support-team via de volgende link: https://support.apple.com/nl-nl/HT204088 Voor meer informatie over betalingsproblemen kun je terecht bij onze community: https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Als je nog vragen hebt, kun je natuurlijk opnieuw contact met ons opnemen.
Finnish	Ikävä kuulla, että ostotapahtuman yhteydessä on ilmennyt ongelma. Apple käsittelee kaikki iTunes-ostotapahtumasi, joten jos haluat rahasi takaisin, ota yhteyttä Applen tukitiimiin seuraavan linkin kautta: https://support.apple.com/HT204088. Jos haluat lukea lisätietoja maksuongelmista, voit lukea yhteisöartikkelin täältä: https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Jos jokin huolettaa sinua yhä, ota ihmeessä yhteyttä meihin.
French	Nous sommes désolés que vous ayez rencontré un problème concernant votre achat. Comme c'est Apple qui gère les achats sur iTunes, si vous préférez obtenir un remboursement complet, veuillez contacter directement l'assistance d'Apple en suivant ce lien : https://support.apple.com/HT204088 Pour en savoir plus sur les problèmes relatifs aux achats, veuillez consulter notre site communautaire : https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase N'hésitez pas à revenir vers nous pour toute autre question.
German	Es tut uns leid, dass du ein Problem mit deinem Kauf hattest. Rufe bitte den folgenden Link auf, falls du eine volle Rückerstattung wünschst, da Apple alle deine iTunes-Transaktionen abwickelt: https://support.apple.com/HT204088 Wenn du mehr über Zahlungsprobleme erfahren möchtest, wirf bitte einen Blick in unsere Community : https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Bitte wende dich im Zweifelsfall wieder an uns.
Italian	Mi dispiace che tu abbia riscontrato un problema con il tuo acquisto. Poiché Apple gestisce tutte le tue transazioni di iTunes, se preferisci un rimborso totale dovrai contattare direttamente il team di assistenza di Apple al seguente link: https://support.apple.com/HT204088 Se hai bisogno di ulteriori informazioni in merito ai problemi di pagamento, dai un'occhiata alla nostra community qui: https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Per qualsiasi dubbio, non esitare a scriverci di nuovo.
Japanese	App Storeで取り扱われるコンテンツの決済処理につきましては、すべてAppleが管理を行っております。全額返金をご希望の場合は、お手数ですが下のリンクよりAppleサポート窓口に直接ご連絡ください: https://support.apple.com/HT204088 他にご不明な点がございましたら、お気軽にお問い合わせください。
Korean	구매에 문제가 발생한 점을 안타깝게 생각합니다. iTunes에서의 모든 거래는 Apple에서 담당하므로, 전액 환불을 원하시면 https://support.apple.com/HT204088에서 Apple 지원 팀으로 직접 문의하셔야 합니다. 결제 문제에 관해 더 자세히 알고 싶으시다면 여기의 커뮤니티 링크를 확인해 보세요: https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase 그 외의 문의 사항도 언제든지 보내주시기 바랍니다.
Norwegian	Vi beklager at det oppsto problemer med kjøpet ditt. Apple håndterer alle transaksjonene dine i iTunes, så hvis du vil ha pengene tilbake, må du kontakte Apples kundestøtte ved å følge denne lenken: https://support.apple.com/HT204088 Hvis du vil vite mer om betalingsproblemer, finner du nettsamfunnet vårt her: https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Hvis det er mer du lurer på, er det bare å ta kontakt igjen.
Portuguese	Lamento que tenha havido um problema com a sua compra. Como a Apple trata de todas as suas transações iTunes, se preferir um reembolso total, contacte o Suporte Apple diretamente através da ligação: https://support.apple.com/HT204088 Se quiser saber mais acerca de questões de pagamento, consulte a nossa comunidade: https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Em caso de dúvidas, por favor contacte-nos.
Russian	Жаль, что у вас возникли проблемы с покупкой. Всеми транзакциями в iTunes заведует Apple, и если вы хотите получить возврат, то вам лучше напрямую обратиться в службу поддержки Apple по ссылке https://support.apple.com/HT204088. Дополнительные сведения о проблемах, возникающих при оплате, приведены на сайте сообщества по адресу: https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Если у вас остались вопросы, пишите нам.
Spanish	Sentimos que haya habido un problema con tu compra. Dado que es Apple quien controla todas las transacciones de iTunes, si deseas un reembolso completo, deberás ponerte en contacto directamente con su servicio de Soporte técnico. Para ello, visita el siguiente enlace: https://support.apple.com/HT204088 Si quieres saber más sobre los problemas de pago, visita nuestra comunidad en línea aquí (solo en inglés): https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Si te surge alguna duda, no dudes en ponerte en contacto con nosotros de nuevo.
Swedish	Vad tråkigt att du har råkat ut för ett problem med ditt köp. Det är Apple som hanterar alla dina iTunes-transaktioner, så om du vill ha en full återbetalning måste du kontakta Apple-supporten via den här länken: https://support.apple.com/HT204088 Om du vill läsa mer om betalningsproblem kan du kolla in vårt community här: https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Kontakta oss gärna igen om du har några fler funderingar.

Other Languages
Arabic	تؤسفنا مواجهتك لبعض المشكلات أثناء عملية الشراء. تتولى Apple جميع عمليات التحويل التي تقوم بها عبر iTunes، إذا كنت ترغب في استرداد ما دُفع بالكامل، يرجى التواصل مع فريق دعم Apple من خلال متابعة هذا الرابط: https://support.apple.com/HT204088 إن أردت معرفة المزيد عن مشكلات السداد، تفقد موقع المجتمع من هنا:  https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase في حالة وجود أية استفسارات، يرجى عدم التردد في التواصل معنا.
Greek	Λυπούμαστε που είχατε πρόβλημα με την αγορά σας. Καθώς η Apple διαχειρίζεται όλες τις συναλλαγές σας στο iTunes, αν προτιμάτε επιστροφή του πλήρους ποσού, επικοινωνήστε απευθείας με την Ομάδα υποστήριξης της Apple, μέσω του συνδέσμου: https://support.apple.com/HT204088 Αν θέλετε να μάθετε περισσότερα σχετικά με θέματα πληρωμών, επισκεφθείτε την κοινότητά μας εδώ:  https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Αν έχετε αμφιβολίες, μην διστάσετε να επικοινωνήσετε μαζί μας.
Hebrew	צר לי שנתקלת בבעיה בנוגע לרכישתך. כיוון ש-Apple מטפלת בכל עסקאות iTunes שלך, אם תעדיף לקבל החזר מלא, עליך ליצור קשר ישירות עם צוות התמיכה של Apple באמצעות קישור זה: https://support.apple.com/HT204088 למידע נוסף בנושא בעיות תשלום, עיין באתר הקהילה שלנו:  https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase בכל מקרה של ספק, אל תהסס לפנות אלינו.
Hindi	हमें यह जानकर अफ़सोस हुआ कि आपको अपनी ख़रीदारी में समस्या हुई. जैसा कि Apple आपके सभी iTunes लेनदेन संभालता है. अगर आप अपनी रक़म वापस पाना चाहते हैं, तो इस लिंक के ज़रिए Apple सहायता टीम से सीधे संपर्क करें: https://support.apple.com/HT204088 अगर आप भुगतान के बारे में और जानकारी पाना चाहते हैं, तो हमारे समुदाय से यहाँ संपर्क करें:  https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase कोई भी सवाल हो तो हमसे दोबारा बेझिझक संपर्क करें.
Polish	Przykro mi z powodu problemów, które wystąpiły podczas zawierania transakcji. Wszystkie transakcje w iTunes obsługuje Apple, więc jeśli wolisz otrzymać pełny zwrot środków, skontaktuj się ze wsparciem Apple, klikając poniższy link: https://support.apple.com/HT204088 Więcej informacji na temat problemów z płatnościami znajdziesz na stronie społeczności pod adresem:  https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase W razie jakichkolwiek wątpliwości skontaktuj się z nami ponownie.
Romanian	Îmi pare rău să aud că ai avut o problemă la achiziționare. Dacă dorești să primești rambursare completă, deoarece Apple procesează toate tranzacțiile tale de pe iTunes, contactează direct echipa de asistență Apple la următorul link: https://support.apple.com/ro-ro/HT204088 Dacă dorești să afli mai multe despre problemele legate de plată, citește articolul nostru aici:  https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Dacă mai ai și alte nelămuriri, nu ezita să ne contactezi.
Thai	เราเสียใจที่เกิดปัญหาในการซื้อสินค้าขึ้นกับคุณ เนื่องจาก Apple เป็นผู้ดูแลเรื่องการทำธุรกรรมทั้งหมดใน iTunes หากคุณต้องการขอเงินคืน โปรดติดต่อฝ่ายสนับสนุนของ Apple โดยตรงตามลิงก์นี้ https://support.apple.com/HT204088 และถ้าอยากทราบข้อมูลเพิ่มเติมเกี่ยวกับปัญหาการชำระเงิน กรุณาไปที่เว็บเพจชุมชนของเรา  https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase หากมีข้อสงสัยใดๆ โปรดติดต่อหาเราได้ทุกเมื่อ
Turkish	Satın alımınla ilgili bir sorun yaşadığını duyduğuma üzüldüm. Tüm iTunes alışverişlerini Apple yönettiği için tam iade almak istersen şu bağlantıyı kullanarak doğrudan Apple Destek Ekibi ile iletişime geç: https://support.apple.com/HT204088 Ödeme sorunlarıyla ilgili daha fazla bilgi almak istiyorsan, buradaki topluluğumuzu kontrol et:  https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Herhangi bir sorun olursa bize yazmaktan çekinme.
Vietnamese	Rất tiếc khi biết rằng bạn đã gặp sự cố với giao dịch mua của mình. Bởi Apple xử lý mọi giao dịch iTunes của bạn, nếu bạn muốn được hoàn tiền đầy đủ, hãy liên hệ trực tiếp với Đội ngũ Hỗ trợ của Apple qua liên kết của họ: https://support.apple.com/HT204088 Nếu bạn muốn tìm hiểu thêm các vấn đề về thanh toán, hãy xem thử cộng đồng của chúng tôi tại đây:  https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase Nếu có nghi ngờ gì, xin cứ thoải mái quay lại hỏi chúng tôi.